Reference

tuantogel Privacy Policy For Your Account

Our Privacy Policy explains what tuantogel records when you create an account, complete phone verification, use a mobile browser or desktop device, and choose DANA, OVO, GoPay or…

Account recordsWallet detailsCookie choicesYour requests
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POLICY HELP PATH

Where To Ask About Privacy Policy

A direct support path helps you raise a data question without guessing which team should receive it. Include the account phone number, the subject of your request, and any relevant wallet reference; do not send a password or one-time verification code. Our contact route sits close to the cashier path, so a stalled wallet status and a Privacy Policy request can be separated clearly.

Team online

Account request

Ask us to locate your account record by using the support path beside the cashier. We may ask for phone verification details to confirm that the request concerns your own account.

Wallet record

For DANA, OVO, GoPay or QRIS questions, include the payment reference and approximate time. We use those details to find the status record without requesting your wallet password.

Policy change

If you want a correction, deletion request or explanation of retention, state the exact record concerned. We will assess the request under the Privacy Policy and where local law permits.

RECORDS AND CONTROLS

How We Handle Account Data

We connect policy wording to the actions you take, rather than describing data in vague terms. Phone verification supports account protection, cookies help remember permitted settings, and activity records let us investigate…

Phone verification

Before account access, we use the phone verification step to help distinguish your request from an unfamiliar attempt. We do not ask you to place a password or one-time code in a support message.

Cookie choices

Cookies can remember permitted preferences and help connect a session to your account path. You can clear browser cookies, but doing so may remove saved settings and require another account access step.

Wallet records

When DANA, OVO, GoPay or QRIS is selected, we keep the payment status and reference needed for reconciliation. We do not describe that record as permission to inspect your wider wallet activity.

Session security

A mobile browser and desktop session can produce different device signals, such as browser type and login time. We use those signals to investigate unusual account access and protect the account path.

Retention period

We retain records only for the period needed for account service, payment reconciliation, security checks or legal duties. The applicable period can differ when local law requires a specific retention rule.

Your correction request

You can ask us to access, correct or explain personal records through the support contact beside the cashier. Include the account phone number and request details so we can verify ownership.

Privacy Policy Questions Before Account Access

These answers address the searches we hear before an Indonesian customer opens an account. They cover wallet records, device signals, cookies, phone verification and requests made under the tuantogel Privacy Policy, with eligibility handled where local law permits.

It covers account details, phone verification, device and session signals, cookies, payment references, support requests and retention. It explains how we use those records for account service, security and reconciliation.

Phone verification helps us connect an account access request to the person who created the account. It also supports ownership checks when you ask us to change or provide personal records.

No. We retain the payment status and reference needed to reconcile a DANA or QRIS transaction. The Privacy Policy does not describe this as access to your wider wallet balance or activity.

We may record browser type, device signals, session time and account access events from a mobile browser or desktop session. These details help investigate unusual access and maintain an accurate security trail.

Yes. Send a clear request through the support path beside the cashier, include your account phone number, and identify the record. We verify ownership before responding and assess legal exceptions.

We keep payment references and status records for account service, reconciliation, security checks or legal duties. The period may vary by record and can be extended where local law requires retention.

Use the listed support contact and specify the section or data practice you want explained. We can clarify the current Privacy Policy, the relevant account step and any request route available to you.

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